MJC Customer Service
Our Customer Service team is here to assist MJC buyers and homeowners throughout construction, warranty service and homeownership.
Submit a RequestUse MyMJC to submit service requests, upload photos and track progress. GO TO MyMJC |
Warranty ResourcesAccess warranty books, forms and homeowner manuals. VIEW DOCUMENTS |
Contact UsUnable to access MyMJC? Our Customer Service team can help. EMAIL CUSTOMER SERVICE |
How Warranty Service Works
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Submit your request through MyMJC. Include a clear description and photographs when helpful. |
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MJC reviews the request. We will determine whether an inspection or additional information is needed. |
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Inspection or service is coordinated when appropriate. Updates and communications can be tracked through MyMJC. |
Submission of a request does not necessarily mean the item is covered by the Limited Warranty. Coverage is determined under your applicable Purchase Agreement, Limited Warranty and other governing documents.
Emergency Service
If you are experiencing a true emergency involving your home, please follow the emergency procedures and contact information provided in your homeowner materials. Non-emergency requests should be submitted through MyMJC.
Warranty Documents & Homeowner Manuals
Warranty Documents► Warranty Service Request Form |
Homeowner Manuals |
RWC Limited Warranty
MJC Companies® provides an RWC Limited Warranty on qualifying single-family homes and duplex condominiums. The warranty provides written standards for evaluating warranty concerns and outlines the responsibilities of both the builder and homeowner during the applicable warranty periods.
Who is RWC?
Residential Warranty Company, LLC provides written new-home warranty programs and administers warranty standards and dispute-resolution procedures for participating builders and homeowners.
What does MJC's participation in the RWC program mean to you?
- MJC agrees to construct qualifying homes in accordance with the applicable warranty standards and requirements of the RWC program.
- The warranty provides written performance standards for evaluating qualifying workmanship, material, system and structural concerns.
- The warranty provides procedures for addressing disagreements regarding whether a condition is covered.
What does the warranty cover?
Your specific RWC Warranty Book identifies what is warranted, what is excluded and the duration of the applicable warranty obligations for your home.
First-Year Warranty
The Limited Warranty generally applies to qualifying defects in workmanship and materials and certain portions of major home systems, subject to the terms, standards and exclusions contained in your Warranty Book.
Structural Warranty
Certain warranted structural elements are covered for the applicable warranty term, as specifically defined in your Warranty Book.
Manufacturer Warranties
Some appliances, products and building components may be covered separately under manufacturer warranties rather than the MJC or RWC Limited Warranty.
Your Responsibilities as a Homeowner
A new home requires regular maintenance. Proper maintenance protects your investment and may be necessary to preserve applicable warranty coverage.
Your homeowner manual and Warranty Book contain information regarding drainage, heating and cooling systems, caulking, exterior materials and other components of your home.
The Limited Warranty does not cover every condition that may arise after closing. Conditions caused by lack of maintenance, normal wear and tear, homeowner alterations and certain improvements or areas outside of the primary residence may be excluded.
Benefits of the RWC Warranty
- Written Standards - Objective standards for evaluating whether a condition qualifies as a covered defect.
- Structural Protection - Coverage for qualifying structural elements during the applicable warranty period.
- Transferability - Subject to the applicable warranty terms, remaining coverage may transfer to a subsequent owner.
- Independent Review - The dispute-resolution procedures may provide an independent process for resolving disagreements concerning warranty coverage.
Questions About Warranty Coverage?
If you believe a condition may be covered, submit the concern through MyMJC. If a disagreement remains after MJC's review, consult your Warranty Book for the applicable dispute-resolution procedures.
